Izenda Support Policy
Izenda provides both product support and professional services. Product support includes general information on the product, how to create reports, and how to find technical documentation. Product support is available via phone or email Monday through Friday from 9am-5pm EST not including US holidays. Specific questions regarding how to integrate Izenda into your application, developer training or code-related issues are scheduled on an appointment basis with the Professional Services team.
General Product Support (9-5 EST via phone and email)
- Assistance Configuring and Customizing Reports
- Documentation of API, Quick Start and Best Practices
- Code Samples for Common Customizations
- Assistance with Initial Plain-Vanilla Install
- Names and Locations of API Methods and Properties
- Assistance with Using Designer, Viewer, List and Settings Pages via a Web Browser
- Setting up Single Connection String
- Selecting Existing Visible Tables and Views
- Adding Simple Image Header
- Enabling or Disabling Features Globally
Professional Services and Developer Support* (available on an appointment basis via online meetings)
- Best Practices
- Detailed Product Training
- Developer Training
- Code-Level Developer Assistance
- How to Use Code-Level API Methods and Properties
- Debugging and Diagnostics
- Visual Studio, Compiler and Deployment Issues
- Server Configuration (IIS, Virtual Directories and App Pools)
- Best Practices
- Performance and Scalability Recommendations
- Assistance Configuring Server-Side Code or Server Settings
- Training and Assistance on Configuring Security, Appearance and Navigation
- Connecting to Multi-Tenant Systems and Databases
- Multi-User Security Integration
- Simplifying the Schema with Custom Views
- Custom Branding via Custom CSS, Master Pages, Header Controls, FRAMES, Colors and Images
- Configuring Scheduled Reports
- Enabling or Disabling Features Based on User Credentials
- Creating Custom Report Lists
- Custom Report Storage and Management
- Performance Diagnosis and Profiling
- Managing Indexes, Timeouts and Data Regulators and Limits
- High Volume Exporting with Bulk CSV
* Professional services and developer support must be pre-purchased in one day increments and are scheduled in 1-4 hour blocks
