Intersect Healthcare: Lowering Cost of Ownership

Intersect Healthcare is a leading innovator of web-based Payer Denial, Audit Management and Appeal Processing software for healthcare providers. Through their industry-leading VERACITY Revenue Compliance platform, they deliver improved financial performance to healthcare service providers with automated payer and audit tracking, continuous monitoring, reporting and appeal processing. VERACITY is used by thousands of hospital finance and compliance professionals across the nation.

Seeking Robust Healthcare Reporting

Intersect Healthcare was seeking an easy-to-use, easy-to-implement and flexible reporting tool for their flagship software application, VERACITY. The company’s early reporting solutions for VERACITY customers did not provide adequate visibility into the underlying data within the VERACITY healthcare data warehouse. Initially supported by MS Reporting Services and Fusion Charts, VERACITY reports weren’t flexible enough to the end-user to provide analysis that senior leadership needed to see. This put Intersect at a disadvantage compared to newly-emerging competitors.

As a result, the company looked to implement reporting using a third party BI solution. The selected vendor software needed to be able to rapidly produce user-defined dashboards and reports drawn from a massive data warehouse of healthcare administrative detail. After a detailed market analysis and review of OEM reporting options, Izenda was selected by the CTO and evaluation team.

“We chose Izenda over a number of competitors because of its ease of implementation, fast time-to-market and lower total cost of ownership.”

Brian McGrawCEO, Intersect Healthcare

Satisfying a Wide Range of BI Users

Intersect Healthcare selected Izenda to provide a wide range of reporting functions. Executives wanted interactive dashboards to track key performance metrics in real-time and easy drill down into underlying data. Other business users wanted a simple way to create, modify and view reports. Intersect’s technical team wanted to replace heavy IT support of reporting with self-service functionality¬†. Izenda’s straightforward report designer and robust report management systems was a perfect fit for the wide range of users who¬†comprise Intersect’s clientele of over 80 healthcare providers.

“Izenda worked overtime during our small evaluation window to make sure it would meet our client's requirements, and made us feel confident in our decision to embed the tool within VERACITY.”

Brian McGrawCEO, Intersect Healthcare

Lower TCO and Faster Time to Market

Said CEO Brian McGraw, “We began discussions with Izenda when we were engaging with one of the largest healthcare providers in the nation, Cardinal Healthcare West. Ad hoc reporting and dashboard capabilities were an integral part of the solution for the client. Izenda worked overtime during our small evaluation window to make sure it would meet our client’s requirements, and made us feel confident in our decision to embed the tool within VERACITY. We chose Izenda over a number of competitors because of its ease of implementation, fast time-to-market and lower total cost of ownership.”