Troubleshooting

• Exporting
  • Charts and other visualizations are not rendered in exports
  • Exporting not working in Azure environments
  • Exporting to PDF not working on server hosting Izenda API v3.x
• HTTP
  • 405 Method Not Allowed
• SSL and HTTPS
  • Application throws errors when SSL is used
  • When using TLS v1.2 Certificates
• Logging
  • Log files are not being created
  • Common Error Log Messages
• General
  • Your user ID is inactive. (Integrated Mode Only)
  • Reports And/Or Dashboards Not Visible After Upgrading
  • Cannot Load Repository
• Serialization
  • Loop Reference Handling
• Scheduling
  • Scheduled items are not being sent on time
  • Duplicate scheduled items are being sent