PRIVACY POLICY

Izenda, Inc. (“Izenda”) operates the website https://www.izenda.com/ (“Izenda.com”).

The following is our policy regarding the collection, use and disclosure of personal information when you visit Izenda.com. It is effective as of June 7, 2018.

Izenda reserves the right to change this policy periodically. Please check back and review this policy from time to time. Any changes will be posted and will take effect immediately following their posting on this privacy policy page. Your continued use of Izenda.com constitutes your acknowledgement of any changes and your consent to follow and be bound by the new privacy policy.

Izenda does not distribute or use your information except as documented in the following privacy policy.

Personal information is used in providing and improving the Website. By using Izenda.com, you are agreeing to the use of information collected as described in this policy.

Contacting Us with Questions

If you have any questions about this privacy policy, please contact us at info@izenda.com.

Use of Izenda.com

People 18 years or older have permission to access and use Izenda.com. Izenda does not knowingly collect personal information from minors (under 18 years old). If a legal guardian, parent or other party responsible for a minor learns that the person they are responsible for has provided Izenda with personal information, please contact us. When Izenda is made aware that we have collected the personal information of a child without consent from a parent or legal guardian, steps are taken to remove the information from our servers.

Collection and Use of Information

While you are using our Website, Izenda may ask you to provide us with certain personal information that can be used to contact or identify you. This may include, but is not limited to, your email address, first, last and middle name, telephone number (office or mobile), postal mailing address or other information you provide.

Information is collected in order to identify and communicate with you, improve the experience on izenda.com and the services provided, and to respond to requests.

Your browser sends information whenever you visit Izenda.com. This information is collected each time you visit Izenda.com. The data sent may include the Internet Protocol (“IP”), browser information (version and type) the time, date, pages, time spent on the pages and other related statistics associated with your use of Izenda.com.

Izenda also uses cookies to collect information in order to improve Izenda.com. Cookies are small data files that contain an anonymous unique identifier. Cookies are sent to browsers from websites and transferred to the device accessing that website.

Browsers can be set to refuse all cookies or to indicate when a cookie is being sent. More information on this can be found in the “Help” feature of your browser. Additionally, the browser should have information on how to accept cookies or disable cookies and to enable notifications when receiving a new cookie. If you do not accept cookies, you may not be able to use features of Izenda.com. We recommend leaving them turned on.

Izenda may use the personal information you provide to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You can opt out of receiving all or certain of these communications from us by following the unsubscribe link and/or instructions provided in an email from Izenda, or by contacting us at info@izenda.com.

Third Parties

We also may use third party services, like Google Analytics. Those solutions monitor and collect information about website usage. Izenda may analyze this information to improve or increase Izenda.com functionality and quality of experience. Google, and other third party service providers we may work with from time to time, each have privacy policies of their own that address how they collect and use information.

Google privacy practices can be found by visiting the Google Privacy & Terms page.

Izenda may use remarketing services, including Google AdWords remarking service, to advertise on third party websites to you after you have visited our Website. We, and our third party vendors, may use information from cookies to serve and optimize ads based on your past visits to Izenda.com.

To opt-out of Google Analytics for Display Advertising or to customize the Google Display Network ads, visit the Google Ads Settings page. Google also provides visitors with the ability to prevent data from being collected and used by Google Analytics through the Google Analytics Opt-out Browser Add-on for your web browser.

From time to time, Izenda may utilize third party companies and individuals to perform services on Izenda.com, or to help us perform analysis on how our website is being used and how to improve its performance and experience. Any third party engaged will only have access to your personal information to the extent necessary to perform specific activity on our behalf, and are required by contract not to use or disclose information for any other purpose.

Links to Other Websites

Izenda.com may contain links to other sites that are not owned or operated by Izenda. We have no control over, and assume no responsibility for, the content, privacy policies or practices of any third party sites or services. Clicking on a third party link will direct you to that third party’s site. Izenda recommends that you review the privacy policy of any third party site you visit.

Legal Compliance, Security and Privacy

Izenda will disclose your personal information when required to do so by subpoena or if Izenda believes that such action is necessary to comply with a law and/or the reasonable requests of law enforcement, or to protect the security or integrity of our Website.

The security of your personal information is important to Izenda. We work to put in place and maintain reasonable, commercially acceptable security procedures and practices that are appropriate given the nature of the information stored. Izenda does this to protect information from unauthorized access, disclosure, destruction, use, or alteration.

Note that no method of transmission on or over the internet, or method of electronic storage, is 100% secure and Izenda is unable to guarantee the absolute security of the personal information we have collected from you.
Information, including personal information, may be transferred to and/or maintained on machines located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.

Visitors not in the United States who choose to provide information to Izenda should note that we may transfer the information, including personal information, to the United States and process it there. By consenting to this privacy policy, through your ongoing use followed by your submission of such information, you are agreeing to that transfer.

Our Use of Cookies

What are cookies?
“Cookies” are small text files that are stored on your computer or mobile device when you visit a website.

They allow the website to recognize your device and remember if you have been to the website before. Cookies are widely used in order to make websites work more efficiently, as well as providing information to the owners of websites on site usage and performance.

There are different types of cookies. Necessary cookies enable a site’s core functionality – a website cannot function properly without these cookies. You can disable necessary cookies by changing your browser preferences. Analytical cookies measure the pages a customer visits on a website – website owners collect this information to make site improvements and report on site usage. Third party cookies can be used for advertising purposes.

How are cookies used on Izenda.com?
Some of the cookies we use are essential for site functionality.

Other cookies help us to improve your website experience, including the content and technical performance of Izenda.com, by providing insights into how the site is used. For example, they allow us to count the number of visitors to specific pages, and to analyze website usage patterns and trends.

Some cookies help us to match relevant business support with your interests – this assistance may appear in the form of advertisements via websites you visit.

The information we collect does not enable us to identify any website visitor personally. No individual data or personal information is stored in our cookies.

Measuring website usage (Google Analytics)

We use Google Analytics software to collect information about how you use Izenda.com. We do this to help make sure the site is meeting the needs of its users and to help us make improvements, for example, by improving site search. Google Analytics stores information about:

  • the pages you visit on Izenda.com
  • how long you spend on Izenda.com
  • how you got to the site
  • what you click on while you’re visiting the site

We do not allow Google to use or share our analytics data. Google Analytics sets the following cookies:

Google Analytics cookies

Cookie namePurpose of the cookieExpires
_gaThis helps us count how many people visit Izenda.com by tracking if you’ve visited before.2 years
_gidThis helps us count how many people visit Izenda.com by tracking if you’ve visited before.24 hours
_gatUsed to manage the rate at which page view requests are made.1 minute

We use Hubspot as our primary marketing and analytics platform. We do not share the personal information you enter on any Hubspot forms with third parties. Hubspot sets the following cookies:

Hubspot cookies

Cookie namePurpose of the cookieExpires
__hssrcUsed to determine if you have restarted your browser.Session
__hstcThe main cookie for tracking visitors. It contains the domain, utk (see below), initial timestamp (first visit), last timestamp (last visit), current timestamp (this visit), and session number (increments for each subsequent session.)2 years
__hsscThis cookie keeps track of sessions. This is used to determine if we should increment the session number and timestamps in the __hstc cookie. It contains the domain, viewCount (increments each pageView in a session), and session start timestamp.24 hours
hubspotutkThis cookie is used for to keep track of a visitor’s identity. This cookie is passed to HubSpot on form submission and used when de-duplicating contacts.10 years

On occasion we use the Hotjar heatmap and recording platform to collect interactions with our website to improve user experience.

Hotjar cookies

Cookie namePurpose of the cookieExpires
_hjIncludedInSampleThis session cookie is set to let Hotjar know whether that visitor is included in the sample which is used to generate funnels.1 year

We use the SnapEngage platform to provide live chat functionality on our website.

SnapEngage cookies

Cookie namePurpose of the cookieExpires
SnapABugRefTracks origin and site entry.120 minutes
SnapABugVisitDetects a new session.Session
SnapABugHistoryKeep track of visits and last chats to present history to agent.1 year

We use the Bizible marketing attribution platform to provide some additional visitor tracking.

Bizible cookies

Cookie namePurpose of the cookieExpires
_biz_sidSession id of the user.1 day
_biz_pendingATemporarily stores analytics data.1 year
_biz_flagsAStores multiple information, such as whether or not you have submitted a form, performed a crossdomain migration, sent a viewthrough pixel, or opted out from tracking.1 year
_biz_uidUniversal user id to identity the same user across multiple clients’ domains.1 year
_biz_nASequence number that Bizible includes on all requests for internal diagnostics purposes.1 year

Other third party cookies

Cookie namePurpose of the cookieExpires
calltrk_landing
calltrk_session_id
calltrk_referrer
Used by CallRail for phone call tracking, recording and analytics. These cookies are used to pass information to third-party systems like Google Analytics.1 year
visid_incap
incap_ses
Used by Imperva Incapsula to keep track of visits and sessions.1 year, session
_uetsidUniversal event tracking cookie that is used by Bing that tracks if you have visited our site before.180 days

We occasionally advertise Izenda.com through third party sites such as Twitter and LinkedIn. These sites use cookies to identify and display content based on your interests. The cookies also enable us to evaluate the success of any advertisements. At any time one of these third party sites may set the following cookies:

Advertising cookies

Cookie namePurpose of the cookieExpires
frFacebook uses this cookie to show you izenda.com support and guidance based on your interests and to report on and verify traffic from an online ad.90 days
BizoID
UserMatchHistory
lang
bcookie
lidc
LinkedIn uses this collection of cookies to show you izenda.com support and guidance based on your interests and to report on and verify traffic from an online advertisement.6 months, 6 months, session, 2 years, 24 hours, 2 years
guest_id
personalization_id
Twitter uses this collection of cookies to show you izenda.com support and guidance based on your interests and to report on and verify traffic from an online ad.2 years
IDE
test_cookie
These cookies allow us to advertise on third party websites through the Google Advertising network. Google uses this cookie to tailor advertising to you, and help match activity across devices.13 months, 1 minute