2012: The Year that Put Self-Service High Above

By December 31, 2012Industry Trends

And Predictions for 2013

In 2012, nearly every pillar of traditional IT infrastructure was replaced with new technology. Entire organizations can now be successfully run without a trace of legacy infrastructure — even an IT department. The cloud has won. This well-defined solution means that IT expertise is no longer needed to start new projects and launch new applications. Labor shortages in 2012 resulted in more business leaders partnering with cloud vendors to create successful teams.

In this article, featured on Enterprise Systems Journal, Sanjay Bhatia discusses the realities and trends of 2012 and predicts what’s ahead for IT and business users in 2013.

As 2013 plows on, we’ve been keeping close watch on the predictions made for the year, based on the trends of 2012. If 2012 was the year that self-service won, what changes will we see in business operations in 2013? 

2012 Self-service trend: Bring your own device and put IT in the hands of consumers

We finally reached a tipping point, where innovative technology, like the iPad 2, are sold at a value level. Employees seek simplifying devices and a great price, and no longer need to wait for company IT approval, they make the investment themselves.

2013 Prediction: IT finally gets out of the way

Cloud solutions will continue to prove more powerful and useful than ever, offering speed, convenience, and ease of use that IT departments cannot compete with. Especially considering an unprecedented shortage of skilled resources, it will becomes increasingly unlikely for executives to wait months or years for a solution they can instead launch in a week, or even over a weekend. In 2013, IT organizations will have to adjust, or risk a mass exodus as business users desert their sluggish IT departments entirely for cloud-based solutions.

2012 Self-service trend: Data scientist becomes the most sought-after group in America

In the big data future, data scientists with the ability to wield vast amounts of data are an increasingly coveted group of professionals. Enterprises employing these scientists and their innovations and research keep expanding their shareholder value.

2013 Prediction: Everyone uses self-service BI to appear more interesting

Most companies won’t have the budget or cool factor to hire a staff of data scientists. But because most data analytics is taking sums and counts and making them readable in interactive charts, self-service BI platforms can again step in and help. End users will be able to do much of this reporting, without writing code. Friendly, front-end platforms will continue to make big data management more approachable, delivering faster ROI.

2012 Self-service trend: Big Data technologies shake decades-old assumption about data analytics

Even a few years ago, it was hard to imagine anything replacing SQL as a data platform. But we are seeing its dominance decline in favor of ARM-based devices and platforms.

2013 Prediction: Big Data becomes a feature

Large database vendors are aggressively adding to their platforms in order to remain competitive. Database management systems will have a slew of new “features,” and rather than entirely new infrastructures, big data will be a component, something you can instantly turn on. And there will be no need to re-train staff or find developers with the skills sets to manage the new features.