If you rely on out of date information to make your decisions, you may be relying on trending tools, experience, or even intuition to guide you. Anyone who follows the weather on a regular basis can see where trending tools get you most of the time.
Adding real-time capabilities keeps you—and your clients—up to date.
A raving fan—that’s what every account manager wants in a customer. CRM software alone doesn’t do the trick, because the best relationships go beyond the interactions with account reps.
Customer perception, which is based on connections customers have with all of their vendors’ people and content they interact with on a regular basis, is of primary importance. Experiences may include billing support with accounting, finding information on an FAQ website search, and customer assistance.
Data virtualization allows users to access and join information stored in multiple systems without a nightly Extract, Transform, and Load (ETL) or cube refresh. This means that all data is always fresh, and you can update the system and immediately see the results in the reports and dashboards.
Read More
