BI Reporting Problems

Reasons Why Your Customers Have Gone Silent

By | For Product Managers | No Comments

Part Two in our Reporting Problem Series

If you work for a software company, you know that sometimes you have to deal with problem customers. They complain a lot. They file too many tickets, sometimes for obscure, hard to recreate problems. Or they push for enhancements that are only specific to their particular implementation. In all, they take up more time than they are seemingly worth. Read More

How Do You Know Your Customers Are Satisfied? Ask Them

By | Independent Software Vendors, Tips, Tips and Tricks

Customer satisfaction surveyIt seems that everyone has figured out the best way to get direct customer feedback: a questionnaire. You get them at the grocery store, you get them at the drive through, you even get them at the movie theater, so why shouldnโ€™t you be giving one out as well to see how your business is doing? Here are some best practices for creating your own B2B survey to see how your customers think that you are doing. Read More